Being a hotelier is a challenging yet exciting job. In 5 minutes, our Director of Operations, Wesam Khouran gives us the scoop on what it takes to manage an award winning hotel.
How did you begin your career?
I always loved hospitality as it is a people focused industry. I find excitement in discovering new ways to create unique and pleasant experiences for guests that travel for business or leisure. I joined the hospitality industry within the Food & Beverage Department in my home country, Jordan, and haven’t looked back.
Did you always aspire to be an Operations Director?
Absolutely! I have always enjoyed a challenge, and I get motivated when the best solution is found and is materialized in front of me. I thrive under pressure, which comes with this industry as we have to meet revenue targets, exceed guest expectations, and continuously motivate the team. Working under pressure, taking critical decisions, and leading a successful team are some of the criteria which always drew me to this role.
What is the most rewarding part of your day?
Any day that sees the hotel in full busy operations, with full house in rooms and outlets, this is the most rewarding days. Seeing the results of the team’s hard work and effort in front of you. Also seeing and reading positive reviews in various social media and receiving emails from clients complimenting team members is always motivating.
What is the most challenging part of your job?
Every day is a positive start for me. Should there be any challenge arising from situations, I know that my team can handle it. We have an excellent team work and we always manage to overcome any challenges as quickly and as smooth as possible.
What is a regular day like for you?
There are no regular days in the hospitality – the life of an operations manager is never a routine. You learn to continuously to adjust to all the ongoing requirements of the day. That is exactly what I enjoy most in my position.
If you had to host anyone, from the present or historical figures, who would it be and why?
It is always great to host celebrities or personalities, adding more excitement to the “regular” day.
I would have really liked the opportunity to host the late Sheikh Zayed bin Sultan Al Nahyan, as it would be such an honour to welcome such an inspiring and visionary leader.
What are your tips for young hoteliers?
This industry is all about people and personalisation. My advice is to make sure you have your whole heart invested in making it work.